Cancellation and Refund Policy
Last Updated: [04-11-2024]
PRASASTH P is committed to providing a high standard of service. Please review our cancellation and refund policies below, as they apply to all services provided by AdCraft Hub.
1. Cancellation Policy
- Clients may cancel their subscription or service agreement by providing written notice to adcrafthub@gmail.com or info@adcrafthub.com. The cancellation will take effect from the end of the current billing cycle unless otherwise specified in your contract.
2. Refund Eligibility
- Refunds are eligible only in cases where services have not been rendered as per the agreed terms or due to a fault on our part.
- Clients must submit a refund request within 7 days of the initial transaction or within 7 days after receiving the unsatisfactory service.
3. Refund Process
- Approved refunds will be processed within 5-7 business days and transferred to the original payment method or bank account on file.
- We do not charge additional fees for refunds; however, clients are responsible for any bank or transaction fees incurred.
4. Non-Refundable Services
- Customized services that have already been delivered, such as digital marketing campaigns or ad spend, are non-refundable.
- Ongoing retainer or subscription fees may not be eligible for refunds once services are rendered.
For any questions or refund requests, please reach out to adcrafthub@gmail.com or info@adcrafthub.com.